{"product_id":"dq72","title":"Installation Video for Product Model DQ72\/DQ65","description":"\u003ch4\u003eWarranty \u0026amp; Support\u003c\/h4\u003e\n\u003cp\u003eYour product is covered by a 2-year warranty. If you receive a damaged item, find parts missing, or have any operational issues, please email our after-sales team with photos or videos.\u003c\/p\u003e\n\u003ch4\u003eFrequently Asked Questions\u003cstrong\u003e\u003c\/strong\u003e\n\u003c\/h4\u003e\n\u003cp\u003e\u003cstrong\u003eQ: \u003c\/strong\u003eWhat should I do if  the product is not working?\u003c\/p\u003e\n\u003cp\u003e⚠️\u003cstrong\u003eWARNING: \u003c\/strong\u003eAlways turn off the power at the circuit breaker before inspecting any electrical connections.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eA: \u003c\/strong\u003eIf your fan is not working, please follow these steps in order:\u003c\/p\u003e\n\u003col\u003e\n\u003cli\u003eCheck the power supply. Ensure the circuit breaker is on. At the ceiling, you should find three wires: black (live), white (neutral), and green\/yellow\/copper (ground). Verify they are securely connected.\u003c\/li\u003e\n\u003cli\u003eCheck the remote control. See if its indicator light is on. If not, replace the batteries. Then try re-pairing it with the fan following the manual.\u003c\/li\u003e\n\u003cli\u003e Check all wire connections. Ensure the lamp and motor wires are tightly secured to their terminals. Reconnect them if needed, and check for any exposed wiring.\u003c\/li\u003e\n\u003cli\u003eCheck your wall switch. If you are using a dimmer or speed control switch, please replace it with a standard on\/off one.\u003c\/li\u003e\n\u003cli\u003eStill not working? If the issue persists after all checks, please contact our after-sales service email. \u003c\/li\u003e\n\u003c\/ol\u003e","brand":"Fanlamp","offers":[{"title":"Oil Bronze \/ 72 inch","offer_id":59265875378257,"sku":"F-DQ72BK-1D01 F-DQ72OB-1D01 F-DQ72NK-1D01  F-DQ65NK-1D01 F-DQ65OB-1D01","price":0.0,"currency_code":"USD","in_stock":false},{"title":"Oil Bronze \/ 65  inch","offer_id":59265875411025,"sku":"F-DQ72BK-1D01 F-DQ72OB-1D01 F-DQ72NK-1D01  F-DQ65NK-1D01 F-DQ65OB-1D01","price":0.0,"currency_code":"USD","in_stock":false},{"title":"Nickel \/ 72 inch","offer_id":59265875443793,"sku":"F-DQ72BK-1D01 F-DQ72OB-1D01 F-DQ72NK-1D01  F-DQ65NK-1D01 F-DQ65OB-1D01","price":0.0,"currency_code":"USD","in_stock":false},{"title":"Nickel \/ 65  inch","offer_id":59265875476561,"sku":"F-DQ72BK-1D01 F-DQ72OB-1D01 F-DQ72NK-1D01  F-DQ65NK-1D01 F-DQ65OB-1D01","price":0.0,"currency_code":"USD","in_stock":false},{"title":"Black \/ 72 inch","offer_id":59265875509329,"sku":"F-DQ72BK-1D01 F-DQ72OB-1D01 F-DQ72NK-1D01  F-DQ65NK-1D01 F-DQ65OB-1D01","price":0.0,"currency_code":"USD","in_stock":false},{"title":"Black \/ 65  inch","offer_id":59265875542097,"sku":"F-DQ72BK-1D01 F-DQ72OB-1D01 F-DQ72NK-1D01  F-DQ65NK-1D01 F-DQ65OB-1D01","price":0.0,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2402\/9777\/files\/c693f76154944b5d92b85ef753d4a43b_3566549b-8149-4765-a397-717b3cae8462.png?v=1775210024","url":"https:\/\/www.fanlampshop.com\/products\/dq72","provider":"Fanlamp","version":"1.0","type":"link"}