{"product_id":"kdxl23rgb","title":"Installation Video For Product Model KDXL23RGB","description":"\u003ch4 class=\"MsoNormal\"\u003e\n\u003cspan\u003e\u003cspan style=\"font-family: Segoe UI;\"\u003eWarranty \u0026amp; Support\u003c\/span\u003e\u003c\/span\u003e\u003cspan\u003e\u003c\/span\u003e\n\u003c\/h4\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cspan\u003e\u003cspan style=\"font-family: Segoe UI;\"\u003eYour product is covered by a 2-year warranty. If you receive a damaged item, find parts missing, or have any operational issues, please contact our customer service team.\u003c\/span\u003e\u003c\/span\u003e\u003cspan\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003ch4 class=\"MsoNormal\"\u003e\n\u003cspan\u003e\u003cspan style=\"font-family: Segoe UI;\"\u003eFrequently Asked Questions\u003c\/span\u003e\u003c\/span\u003e\u003cspan\u003e\u003c\/span\u003e\u003cspan\u003e\u003cspan style=\"font-family: Segoe UI;\"\u003e\u003cstrong\u003e\u003c\/strong\u003e\u003c\/span\u003e\u003c\/span\u003e\n\u003c\/h4\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cspan\u003e\u003cspan style=\"font-family: Segoe UI;\"\u003e\u003cstrong\u003eQ:\u003c\/strong\u003e What should I do if a section of lights is out?\u003c\/span\u003e\u003c\/span\u003e\u003cspan\u003e\u003cbr\u003e\u003c\/span\u003e\u003cspan\u003e\u003cspan style=\"font-family: Segoe UI;\"\u003e\u003cstrong\u003eA: \u003c\/strong\u003eThis usually requires a part replacement. Please contact our after-service team to get a new one.\u003c\/span\u003e\u003c\/span\u003e\u003cspan\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cspan\u003e\u003cspan style=\"font-family: Segoe UI;\"\u003e\u003cstrong\u003eQ:\u003c\/strong\u003e What should I do if  the product is not working?\u003c\/span\u003e\u003c\/span\u003e\u003cspan\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cspan\u003e\u003cspan style=\"font-family: Segoe UI;\"\u003e\u003cstrong\u003e⚠️WARNING: \u003c\/strong\u003eAlways turn off the power at the circuit breaker before inspecting any electrical connections.\u003c\/span\u003e\u003c\/span\u003e\u003cspan\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cspan\u003e\u003cspan style=\"font-family: Segoe UI;\"\u003e\u003cstrong\u003eA:\u003c\/strong\u003e If your fan is not working, please follow these steps in order:\u003c\/span\u003e\u003c\/span\u003e\u003cspan\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003col\u003e\n\u003cli class=\"MsoNormal\"\u003e\u003cspan\u003e\u003cspan style=\"font-family: Segoe UI;\"\u003eCheck the power supply. At the ceiling, you should find three wires: black (live), white (neutral), and green\/yellow\/copper (ground). Verify they are securely connected.\u003c\/span\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003cli class=\"MsoNormal\"\u003e\n\u003cspan\u003e\u003c\/span\u003e\u003cspan\u003e\u003cspan style=\"font-family: Segoe UI;\"\u003eCheck the remote control. See if its indicator light is on. If not, replace the batteries. Then try re-pairing it with the fan following the manual.\u003c\/span\u003e\u003c\/span\u003e\u003cspan\u003e\u003cspan style=\"font-family: Segoe UI;\"\u003e\u003c\/span\u003e\u003c\/span\u003e\u003cspan\u003e\u003cspan style=\"font-family: Segoe UI;\"\u003e\u003c\/span\u003e\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli class=\"MsoNormal\"\u003e\n\u003cspan\u003e\u003cspan style=\"font-family: Segoe UI;\"\u003e \u003c\/span\u003e\u003c\/span\u003e\u003cspan\u003e\u003cspan style=\"font-family: Segoe UI;\"\u003eCheck all wire connections. Ensure the lamp and motor wires are tightly secured to their terminals. Reconnect them if needed, and check for any exposed wiring.\u003c\/span\u003e\u003c\/span\u003e\u003cspan\u003e\u003cspan style=\"font-family: Segoe UI;\"\u003e\u003c\/span\u003e\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli class=\"MsoNormal\"\u003e\u003cspan\u003e\u003cspan style=\"font-family: Segoe UI;\"\u003eCheck your wall switch. If you are using a dimmer or speed control switch, please replace it with a standard on\/off switch to test the fan.\u003c\/span\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003cli class=\"MsoNormal\"\u003e\u003cspan\u003e\u003cspan style=\"font-family: Segoe UI;\"\u003eStill not working? If the issue persists after all checks, please contact our After-Sales Service\u003c\/span\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ol\u003e","brand":"Fanlamp","offers":[{"title":"Black","offer_id":59277333364817,"sku":"Y25FSD0007-6901","price":0.0,"currency_code":"USD","in_stock":false},{"title":"White","offer_id":59277333397585,"sku":"Y25FSD0007-6902","price":0.0,"currency_code":"USD","in_stock":false},{"title":"Grey","offer_id":59277333430353,"sku":"Y25FSD0007-6903","price":0.0,"currency_code":"USD","in_stock":false}],"url":"https:\/\/www.fanlampshop.com\/products\/kdxl23rgb","provider":"Fanlamp","version":"1.0","type":"link"}