{"product_id":"zh60","title":"Installation Video for Product Model ZH60","description":"\u003ch4\u003eWarranty \u0026amp; Support\u003c\/h4\u003e\n\u003cp\u003eYour product is covered by a 2-year warranty. If you receive a damaged item, find parts missing, or have any operational issues, please email our after-sales team with photos or videos.\u003c\/p\u003e\n\u003ch4\u003eFrequently Asked Questions\u003cstrong\u003e\u003c\/strong\u003e\n\u003c\/h4\u003e\n\u003cp\u003e\u003cstrong\u003eQ: \u003c\/strong\u003eWhat should I do if  the product is not working?\u003c\/p\u003e\n\u003cp\u003e⚠️\u003cstrong\u003eWARNING: \u003c\/strong\u003eAlways turn off the power at the circuit breaker before inspecting any electrical connections.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eA: \u003c\/strong\u003eIf your fan is not working, please follow these steps in order:\u003c\/p\u003e\n\u003col\u003e\n\u003cli\u003eCheck the power supply. Ensure the circuit breaker is on. At the ceiling, you should find three wires: black (live), white (neutral), and green\/yellow\/copper (ground). Verify they are securely connected.\u003c\/li\u003e\n\u003cli\u003eCheck the remote control. See if its indicator light is on. If not, replace the batteries. Then try re-pairing it with the fan following the manual.\u003c\/li\u003e\n\u003cli\u003e Check all wire connections. Ensure the lamp and motor wires are tightly secured to their terminals. Reconnect them if needed, and check for any exposed wiring.\u003c\/li\u003e\n\u003cli\u003eCheck your wall switch. If you are using a dimmer or speed control switch, please replace it with a standard on\/off one.\u003c\/li\u003e\n\u003cli\u003eStill not working? If the issue persists after all checks, please contact our after-sales service email. \u003c\/li\u003e\n\u003c\/ol\u003e","brand":"Fanlamp","offers":[{"title":"Oil Bronze \/ 60 INCH","offer_id":59265909915729,"sku":"ZH60","price":0.0,"currency_code":"USD","in_stock":false},{"title":"Nickel \/ 60 INCH","offer_id":59265909981265,"sku":"ZH60","price":0.0,"currency_code":"USD","in_stock":false},{"title":"Black \/ 60 INCH","offer_id":59265910046801,"sku":"ZH60","price":0.0,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0662\/2402\/9777\/files\/0_0374f4e2-ebb2-473b-858c-303fc72400c9.jpg?v=1775211513","url":"https:\/\/www.fanlampshop.com\/products\/zh60","provider":"Fanlamp","version":"1.0","type":"link"}