Installation Video For Product Model BJX18

Warranty & Support

Your product is covered by a 2-year warranty. If you receive a damaged item, find parts missing, or have any operational issues, please email our after-sales team with photos or videos.

Frequently Asked Questions

Q: What should I do if  the product is not working?

⚠️WARNING: Always turn off the power at the circuit breaker before inspecting any electrical connections.

A: If your fan is not working, please follow these steps in order:

1. Check the power supply.
2. Check the remote control. See if its indicator light is on. If not, replace the batteries. Then try re-pairing it with the fan following the manual.
3. Still not working? If the issue persists after all checks, please contact our after-sales service email.