Installation Video For Product Model XS52

Warranty & Support

Your product is covered by a 2-year warranty. If you receive a damaged item, find parts missing, or have any operational issues, please email our after-sales team with photos or videos.

Frequently Asked Questions

Q: What should I do if  the product is not working?

⚠️WARNING: Always turn off the power at the circuit breaker before inspecting any electrical connections.

A: If your fan is not working, please follow these steps in order:

1. Check the power supply. Ensure the circuit breaker is on. At the ceiling, you should find three wires: black (live), white (neutral), and green/yellow/copper (ground). Verify they are securely connected.
2. Check the remote control. See if its indicator light is on. If not, replace the batteries. Then try re-pairing it with the fan following the manual.
3.  Check all wire connections. Ensure the lamp and motor wires are tightly secured to their terminals. Reconnect them if needed, and check for any exposed wiring.
4. Check your wall switch. If you are using a dimmer or speed control switch, please replace it with a standard on/off one.
5. Still not working? If the issue persists after all checks, please contact our after-sales service email.